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by Tom

Merry, peaceful and transparent

Dezember 23, 2011 in Private Banking

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We wish all our clients some peaceful and merry days. And since the year-end is positioned very friendly for entrepreneurs this time round, we’ll extend our holiday greetings to extend towards a list of new year’s resolutions we want to see put forth by banks for 2012. In the new year our favorite bank will:Vegi Languste

  • sell only products that fit the client’s risk profile and time horizon
  • measure their own success by the performance generated for their
    clients
  • establish a triple bottom-line reporting for investment products
  • be getting serious about mobile advice and social sales
  • understand social entrepreneurship as a complement to philanthropy banking

Obviously we are looking forward to many engaged discussions in 2012 and welcome dedicated guest writers…

Indulge responsibly and have fun!
your anvalad team

 

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by Tom

Over the Hill yet – or Already Going Down?

Januar 21, 2011 in Financial Services

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Bankers prophets are doing the roller-coaster again – or still. First we are drowned in messages claiming the end of the biggest crisis in modern day Financial Services. Drowned in weather changing fairytales of re-newing and changing the global financial systems to be more responsible, better governed and tightly regulated in order to avoid the next and bigger systemic earthquake. And just as we start to trust these news and start to question our common sense and even more the meaning of the economic figures we are shown the tide starts to turn again. So what is your take on the status and mid-term direction of the financial services industry? Have bankers learned their lesson?

  • Investment focus says ‘No’ – many of the banks hit hard during the last crisis have shortly shyed away from the volatile Investment Banking business. But most or all of them openly proclaim that they are getting back into the game now. And spending analysis underlines that statement. For some global universal banks we know the Investment Banking business takes 2/3 of all new spend.
  • Bonus & Salary figures say ‘No’ – when looking at the job openings and the managerial levels sought after it becomes obvious, that many of the jobs slashed during the crisis are being re-staffed, and often on the next level of the corporate hierarchy. So it has become appropriate again to talk about sign-on bonuses and about salaries at the right hand end of the Gaussean distribution curve.
  • Regulatory pressure says ‘No’ – while both in Europe and the US there will be after-shocks that lead to tightening of the regulatory oversight all-in-all the rules haven’t changed dramatically. All banks seem to invest in better risk management, both with an operational risk as well as a market risk focus. But the reasoning for most of these investments is self-preservation rather than regulatory mandates.

So looking at the post crisis situation bluntly you could become somewhat of a zynic. Yes, the bankers have learned their lesson: “Let’s make sure we don’t get caught next time round…”

Article first published as Are We Over the Hill Yet – Going Down…. on Technorati.

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by Tom

New Jobs for the Swiss Banking Industry come from the US

Januar 8, 2011 in Financial Services, Private Banking

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About a year ago Swiss banking was written off and proclaimed dead.

Geneva Shoreline

Geneva Shoreline

The US and European strikes against banking client privacy laws was producing many experts, doomsday journalists and fear-mongers, that saw no more room for distinguished bankers on Zurich’s Bahnhofstrasse or along the shores of lake Geneva. Meanwhile JP Morgan has announced to expand its Private Wealth franchise in Switzerland with 400 new jobs and many other international banks are following suit. So what can we deduct from these ambivalent news merely months apart?

  • Money isn’t moving that fast after all – at least when we consider private and old money, as opposed to the hedge fund, automated trading, speculative and bubble building money of day traders.
  • Privacy still pays – even in times of transparent clients, facebook style narcism and predictive sales analysis your banker still is a person of trust, ranging very close to your doctor, priest or best friend when it comes to telling private details. And even after the relaxation of Swiss Banking Secrecy the level of discretion in Switzerland still ranges dimensions above the remaining EU countries and the US, where automated data exchange between banks and government agencies, is commonplace
  • Returns reign over politics – apparently CEOs still have their hearts closer to their P&L statements than to their political party. And while lobbying to change the international competitive edge in favor of one’s own country seems worthwhile – leveraging the existing benefits abroad seems to pay off even faster and certainly more

So obviously Switzerland welcomes the new jobs in their finance sector, but even more it is happy for every indicator that proves wrong the doomsday proclaimers of their core industry. So when you come along next time, to visit the beautiful mountains or to taste the delicious chocolate bring along that little discrete briefcase and open your Swiss account – even if it’s not a numbered one.

Article first published as New Jobs in The Swiss Banking Industry Come From The US on Technorati.

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by Tom

How fast is strategic?

Dezember 22, 2010 in Financial Services, Help Wanted, Private Banking

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A lot of business cases we have prepared over the last few months seem to boil down to a very simple question – do we invest tactically or strategically. And the unspoken companion assumptions that go along with this decision are:

  • Do we want a six month or an 18 month payback?
  • How big is the overhead we are getting into?
  • Can we be sure, that circumstances will remain the same that long?

While the question of strategy versus quick win seems to behold a very prominent spot in many investment decision boards, ready to carve out the plans for 2011 projects and initiatives, too often the wise decision should be an “and” instead of the “or”. Two use cases:

1) Change operational systems or use analytical feedback

When several formerly independent organizations converge and agree to form an integrated and consolidated business, often they strive to integrate their mission critical IT systems as well. When the decision is to agree on a joint and uniform operational process that involves changing of seven different applications a project duration of more than 18 months seems obvious. When the same results could be achieved a lot faster and cheaper by utilizing analytical systems (i.e. data warehouses) and feeding back the process results to the different operational platforms, it’s often the architects that show a worried face. Wouldn’t that create a vicious circle where the data quality is ever decreasing instead of increasing? Our clear experience and answer is “NO” – the tendency to increase data quality in analytical systems is empirically proven and by applying analytical tools and quality gates this improvement process can trickle down into the operational world. Putting up Master-Data-Management frameworks on top of data warehouses and linking the output back to ERP and CRM systems is just one worthwhile example.

2) Performance Management Consolidation

The tactical solution for a consolidated group-wide MIS would be a re-use of existing KPI and measure results from existing divisional MIS. While it is known, that these measures will never be aligned in terms of methodology and calculation, even the apples and pears combination offers higher decision making quality than no consolidation at all. Should therefor the methodology alignment be ignored for good? Certainly not – but even when the accounting genes in most of us scream “halt”, an iterative and evolutionary approach to align formerly distinct performance management frameworks is more promising than the big bang green field dream, that takes years and creates business impact only eventually. Be aware that most performance management initiatives are by far more change management and behavioral challenges than they are technology ones.

So next time you come across the question, whether tactical or strategic is the better move, try to opt for the lock-stepped approach: Infuse your tactical tasks with strategic meaning and your strategic tasks with tactical impact.

Ask how or why – let’s chat…

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by Tom

X-Mas Round-Up

Dezember 21, 2010 in Financial Services, Success Stories

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Have you ever noted, that there’s a culmination of important and non-moveable events the closer you get to the holiday season. And even now, only three days to Christmas Eve it’s building up with Steering Committees, Budget Reviews and Christmas Drinks and dinners battling for the attention in your agenda and social charts.

In a spur of the moment creative attack we convinced one client of ours to combine the last and dearly required Steering Committee with seasonal drinks and snacks – and he really went through with it. I never had a more relaxed atmosphere and more constructive debate about three different scenarios, on how the key project will play out starting 2011.

All participants agreed that they would honor the experiment and still produce the decisions required before sugar and grog got the better of them. And while our internal preparations had most of the sponsors integrated and convinced before the meeting these results caught even me by surprise – and I’m not known to shy away from the unconventional.

So if you are still running behind schedule and need to co-ordinate drinks and budgets wit next year’s project portfolio – opt for the convergence approach.

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by Tom

De-central centralization in the Finance Industry?

November 21, 2010 in Asset Management, Financial Services, Investment Banking, Private Banking

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The pendulum usually swings in close relation to the economic phase – while de-central strategies usually boom in expanding growth markets most down-turns bring along a re-discovery of centralization strategies. So what effects are to be observed in the post crisis era the financial services find themselves in currently?

Many of our European clients still recover from the shock and are quite focussed on cost- and headcount management. This usually correlates closely with centralization strategies. Funny enough however many large banks have experienced large and expensive consolidation projects in the years gone by and have never actually achieved the intended synergies. Either because the business models changed faster than the administration was able to synchronize processes, data and systems or because internal politics never got over the departmental kingdoms. As a result of these failed consolidation attempts many clients now aim at achieving de-central approaches to a central policy. What sounds confusing or even paradox at first can be achieved with a clever performance management framwork and some up-to-date integration technology.

Let us look at two examples we have supported during the past months:

  • Client Management – a globally operating European universal bank has suffered from redundant and inconsistent client data processing accross its functional and geographic borders. Instead of mobilizing a multi-million Swiss-Franc initiative the firm achieved a common and central policy and spread its implementation accross many different systems. We have managed to hook up the operational CRM and client master systems to a centralized master data management hub that applies de-central (localized) rules to syncronize the local repository with its global counterpart. Applying a multi-level data stewardship concept and a stringent data-quality management the consistency has clearly improved and the implementation didn’t have to follow any big-bang risks but was able to integrate each department and country on a case by case basis. And while the results can be used and measured centrally (thanks to the central integration hub) the operational handling and ownership can remain locally.
  • Financial Instruments – Another European client was used to an out-dated financial instruments master data repository and  accepted change cycles of 18 to 24 months whenever business users requested new information. That this time and information gap can result in serious compliance issues became obvious during the initial Lehman Brothers impact analysis. More than 20 people had to manually consolidate different reositories and the resulting portfolios. After implementing a business rules based classification system, the divers requirements of Portfolio Managers, Sales Managers and Risk Managers could be integrated into single classification system. And instead of changing all the operational systems in an investment intensive, time-consuming program the centralized infrastructure combined central policy with de-central execution.

These two examples cleary illustrate, that de-central centralization no longer is an oxymoron. For more use-cases or a deeper dive in the examples listed, just add your thoughts and your own experience…

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by Tom

Year End Rally

Oktober 8, 2010 in Success Stories

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It’s going to be the same again. The project manager’s year-end rallies have begun. Usually in October cost saving and “meet-the-annual-budget” frenzy are on the top of every banker’s agenda. While the overall spend for information technology in banks amounts to large numbers, the effort and energy to manage these large amounts is equally fascinating. And also regularly the budget barrier will not just be met, but with over- and out-performers at the helm it will be way underused. But beware – that is not ideal for next year’s budget – so we have to enter the second phase of our annual year-end-rally: It’s spend-to-protect-next-year-status time and all the remaining money needs to find some proper use – and guess what – IT projects often are the perfect target for this phase.

So let’s scrape it up and look forward to this annual rule of large companies and their fickle little service providers. We’re here to help, at your service, and we are sure to advise a good strategy to take care of your financial left-overs.

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Segmentation glocalized

September 22, 2010 in Private Banking

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Conquering a new market – that is the appropriate headline over our last few days activities. We set sail to approach the Indian Private Banking & Wealth Management market with our methodology & technology platform. Mass Affluent, High Networth and Wealth Management are three universal descriptions of Private Banking client segments that have made their way to Mumbai, India’s financial center. But while the names are the same their meaning is largely different: Anybody how has funds he can place with his bank is considered Mass Affluent, the HNWI segment starts with funds over 2000 Euros and the Wealth Management domain at roughly 20.000 Euros.

So does this mean the services these clients expect are also of lower standards than their European equivalents? On the contrary: “Our clients are tech savvy and know their products”, says Head of ICICI’s Private Client function Mr. Balamurugan Ias. Hence Indian Private Bankers have to excel in a number of areas and they are learning fast. Some statements of hands on Private Bankers:

- You can’t offer our clients any fancy structured products if the ordinary domestic growth rate offers anything between 12 and 17% p.a.

- Our clients have a Do it Yourself mentality born out of years of individual stock-picking. If they buy mandate services you have to show absolute value add.

- Indian customers are very volatile – they are used to switching bank relationships 2-3 times a year and it is not appropriate to rebalance their portfolios simply because they switched the bank.

And even in these testing and competitive circumstances it is two areas Indian banks are investing in most: The improvement and standardization of client profitability reports and the establishment of proper investment suitability frameworks.

Hence we are on the right track, but clearly need to open up to a whole new level of service thinking. If the Indian marketplace is one thing, then it’s a training-field for what banks in the western countries are yet to expect: Emancipated clients.

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by Tom

X-Mas Wishes for the Finance Industry

Dezember 23, 2009 in Financial Services, Private Banking

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It’s a jolly good time to prepare another wish-list; one for banks, wealth managers and other financial services. Although it might be a little late for Santa, I’m sure it’s not yet too late for the new year resolution call:

1) Bring about risk-aware incentive- and bonus-frameworks

While I subscribe to a liberal market stance and always have spoken out against harsh regulatory & governmental control over market matters, I do think that the timing of shareholder, client and manager thinking are not aligned. And since these time-gaps have shown to be elementary in the latest crisis origins, we certainly need better frameworks to counteract and regulate them. One of the most influential effects would be to determine the long-term effects in a rather sceptical and pessimistic way using Value-at-Risk baselines and only pay-out incentives and bonuses based on these sceptical terms. And after a 3 to 5 year proof period the real effects could be measured and compensated accordingly. This would mean a sharp decline in bonus volume during the initial years with a moderating effect in the years that follow.

2) Bring us transparency on investment products

It is true that in Europe MIFID has aided the customers in creating more transparency on the risk level and downside aspects of all complex Investment Products. To take this positive trend to the next level and to a global reach it would be helpful to demand for every product which kickbacks and provisions are paid out by the provider of the various products.

3) Demand full clarity on client- vs. 3rd party revenues

Recent studies have shown that banks often generate 25 – 30 % of their revenues with provisions and Kick-Backs. And if those hidden cost would be attributed to the clients and their portfolios an average performance increase of 8% p.a. could be achieved. While market advocates argue that pure performance oriented wealth manager could offer this model without any regulatory change – and some, like the German Quirin Bank, really do – the clients would benefit stronger from a solid governmental response. Why should the taxpayer money that has saved the financial system from total collapse not be worth enough to at least foster a more competitive marketplace.

4) Make the annual thinking cage vanish

Banks talk their clients into long-term thinking and investing and yet are ruled by quarterly reports and annual bonus payments. Just as clients like to take stock of their portfolios on an annual basis, the banks should honor their long-term responsibility and have long-term measures determining their medium-term success – these must be risk-based.

In this mind-set I whish all of our fellow readers a merry holiday season and that Santa has not overlooked your wishlist. Let’s jointly continue to change our profession and field of expertise to the better. Because not just during the Christmas spirit I’m convinced that only banks acting true and fair and dilligently serving their clients will be truely successful in the long run.

Merry x-mas
-Tom

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PB Platform – final reviews across India

November 3, 2009 in Financial Services, Private Banking

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Dehli calling...

Dehli calling...

Today we’re off to India to polish off the final development and deployment phase of our upcoming active BI platform for the financial services industry. While the initial prototypes and use-cases have proven successfull there is still a lot to cover until January and until we see the best practices implemented we have been struggling to convey to our clients.

“Seeing is believing” is a true and tempting slogan, and we want our clients to do just that. But before we want to see and feel for ourself. Our trip will atke us

  • to our Indian development teams to finalize the platform & product
  • to Indian Private Banks interested in exchanging some best practices on sales, portfolio management & investment suitability
  • to some  Senior Advisors who know the market and its specialties

Stay tuned for regular updates and – infrastructure permitting – some more graphical insights to a thriving market. Most of us western geared banking people would be fascinated, what a difference an industry with little legacy issues makes. We’ll find out and keep you posted.

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